About the Session
Breakout Workshops 2.1 (How To) - Effectively Leveraging Tech Support (Mary & Erin)
Learn more about each of the support resources available to you: your Customer Success Manager, product documentation on our helpdesk, Propel Academy, the Propel Support team, and more. Explore best practices on contacting the Propel Support team and how to effectively streamline ticket communication to reduce response and resolution times.
Breakout Workshops 2.2 (Customer Solutions) - Using Metrics to Drive Business Value - Zoetis (Greg)
Join us for a comprehensive session on utilizing metrics to drive continuous improvement, accountability, and demonstrate the value of Product Lifecycle Management (PLM). We'll go beyond mere reporting and delve into the practical use of metrics. Additionally, you'll receive an overview of the implementation within Propel, providing you with a clear roadmap for successful adoption.
Breakout Workshops 2.3 (Technical Solutions) - Using Salesforce Flow and Events to Drive Your Business (Ryan)
In this session we will explore both Salesforce Flow and Platform Events and how they can be used both internally and externally to Propel. We will over some example flows that help guide user data entry and validation or more advanced automation. We will show how events can cascade triggers across both Propel and Salesforce to help execute business processes in real time.
