Erin Gracyalny is a seasoned Customer Success Manager at Propel Software, bringing over a decade of experience in driving customer growth, retention, and product adoption across SaaS and enterprise software platforms. With a proven track record at companies like Nitro and Egnyte, Erin excels in developing strategic success plans, conducting executive business reviews, and advocating for customer needs across all levels. Her approach is rooted in building meaningful relationships and delivering measurable results for enterprise clients.